Ensuring that library staff are well-trained and confident in using Hoopla is essential for getting the most out of this all-in-one digital platform.

Official Hoopla Training Resources

Hoopla provides a wealth of official training resources designed to help libraries successfully implement and promote the service. Here’s how librarians can access these resources:

• Hoopla Support Center: The Hoopla Support Center is a comprehensive resource that includes FAQs, troubleshooting tips, and user guides. It’s a convenient place for librarians to find answers to common questions and learn about new features and updates.
• Training Webinars: Hoopla offers regular training webinars for library staff. These sessions cover various topics, including an overview of the platform, how to navigate its features, and strategies for promoting Hoopla to patrons. Librarians can register for upcoming webinars through the Hoopla website or request a recording of past sessions.
• User Guides and Documentation: Hoopla Digital’s support center also includes downloadable user guides and documentation that provides step-by-step instructions for using Hoopla. 

Library-Specific Hoopla Training Session

Library staff is welcome to schedule personalized training sessions with Hoopla representatives. These sessions are tailored to meet the specific needs of a library and its staff.

• Request a Demo: Librarians can contact Hoopla to request a live demo tailored to their library’s needs. This interactive session allows staff to ask questions and receive immediate answers.
• On-Site Training: Invite a Hoopla trainer for an on-site training session! We’ll help your staff feel more comfortable using the Hoopla platform and provide them with practical skills to assist patrons effectively.

Launch Support Strategies: Introducing Your Patrons to Hoopla

Once staff training is underway, it’s time to develop a launch plan to introduce Hoopla to patrons effectively. A few strategies to support your library’s Hoopla launch:

• Marketing Strategies: Develop promotional materials, including flyers, social media posts, and newsletters, to raise awareness about Hoopla and its vast offerings. Highlight key features, such as instant access, diverse content, BingePass, and all-in-one streaming. We also offer easy-to-use supplemental marketing materials that support patron engagement with your library’s Hoopla campaigns in our Resource Center.
• In-Library Displays: Create engaging displays that showcase popular titles available on Hoopla. 
• Community Programs: Organize launch events, such as workshops or informational sessions, to introduce Hoopla to patrons. It’s a great chance to highlight specific content that appeals to different community members.

Gather Some Feedback

So, your library is using Hoopla—how’s it going? it’s important to gather feedback from both staff and patrons to assess the platform’s effectiveness. Consider implementing the following strategies:

• Surveys: Distribute surveys to patrons asking about their experiences with Hoopla. This feedback can help identify areas for improvement and inform future programming.
• Staff Meetings: Regularly hold staff meetings to discuss feedback, challenges, and successes related to Hoopla. 
• Ongoing Training: Schedule regular refresher courses and training sessions as new features are introduced or as patron needs evolve.